Ports 80 and 443.
Click Tools > Set time / Date... Then set the correct time zone location by city. If connected to a network, CaseCracker will update to the network time automatically. At the beginning of a new recording, in the, "New Session" popup box, at the bottom is a reminder prompt for the user to confirm the system time is correct.
In a noisy radio environment, removing the antenna from the receiver can help, as per Linear Systems. You should hear the relay click from a distance, and the range should now be up to 75 feet.
Not currently. A user must be logged in for the wall switch to activate a recording.
No, it's always on. Only the monitor goes blank to avoid screen burn in and save power.
Log in as Administrator, click Tools > Setup > Recording (tab), then change the Overlay dropdown choice.
Starting closest to the red LED zero, Room 1 Main, Room 2 Main, Room 1 PIP, Room 2 PIP.
Swap the inputs for the cameras. Directly next to the volume control is an icon of a square with double-arrow.
If enabled under Tools > Setup, the user can swap the pictures during a recording. This view is permanent in the recording.
If your agency uses flags and annotations, nut2, otherwise mp4. Please note mp4's cannot be reimported. (Original videos will always remain on the system unless specifically deleted.)
IE 9, 10 and 11
80, 443, 1510, 46729, 46730
For security purposes, you will need to send in your hard drives to Cardinal Peak along with a letter from the highest person in authority at your site authorizing a password reset.
Please call to open a trouble ticket, then clearly put the ticket number on the drives to provide adequate tracking.
Please pack the drives in anti-static poly bags or pink bubble wrap, then provide adequate padding for shipment.
All data will remain on the drive, only the password will be reset. There is a flat fee of $150 for this procedure. Any expedited shipping will be at the users expense. There will 3-5 day turnaround.
welcome (all lower case).
If you are a user and you forgot your password, you must ask your Administrator to perform the reset function for you.
CaseCracker is designed to be a standalone Linux system so our team can quickly diagnose issues and offer fast support. Due to the difficult and subjective nature, we do not support systems with a dual boot function.